Shipping policy
Shipping Policy
Last updated: August 4, 2026
This Shipping Policy explains how orders placed with Full Resolution Transfers are processed, shipped, tracked, and handled after delivery.
Order Processing and Production
DTF transfers, UV DTF transfers, gang sheets, and other custom-printed products are produced specifically for each order.
Production begins after:
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Payment has been successfully processed.
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All required artwork has been received.
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Any necessary proofs or order details have been approved.
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Any artwork or order issues have been resolved.
Production time is separate from shipping time. Selecting an expedited shipping service does not shorten the time required to prepare or produce an order.
Estimated production times may be listed on product pages, during checkout, or in order communications. These estimates are not guaranteed and may change due to order volume, artwork issues, equipment maintenance, material availability, holidays, weather, or other circumstances outside our reasonable control.
Shipping Rates and Services
Available shipping methods and rates are displayed during checkout based on the order, destination, package size, package weight, and available carrier services.
Shipping charges are calculated and collected when the order is placed unless another arrangement has been approved in writing.
We may use USPS, UPS, FedEx, or another appropriate shipping provider. We reserve the right to select a comparable carrier or service when necessary to complete delivery.
Estimated Delivery Times
Estimated delivery times begin after production is complete and the order has been accepted by the shipping carrier.
Carrier delivery estimates are not guaranteed unless the customer purchases a carrier service that specifically includes a delivery guarantee.
Delivery may be delayed by circumstances including:
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Severe weather.
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Holidays.
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High carrier volume.
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Transportation interruptions.
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Incorrect or incomplete addresses.
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Natural disasters or emergencies.
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Customs processing.
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Events outside our reasonable control.
Full Resolution Transfers is not responsible for carrier delays after an order has been transferred to the shipping provider.
Rush and Expedited Orders
Rush production and expedited shipping are separate services.
Purchasing faster shipping does not automatically provide rush production. Rush production must be specifically offered, approved, and purchased when available.
We do not guarantee that an order will arrive by a particular event, deadline, launch, or customer commitment unless that deadline has been expressly accepted by us in writing.
Customers should place time-sensitive orders early enough to allow for artwork review, production, shipping, and possible carrier delays.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify the following before submitting an order:
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Recipient name.
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Street address.
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Apartment, suite, or unit number.
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City.
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State.
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ZIP or postal code.
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Telephone number, when requested.
Contact us immediately at Support@FullResolutionMedia.com if an address needs to be corrected.
Address changes are not guaranteed after an order has entered production or shipping. We cannot redirect a package after the carrier has accepted it unless the carrier allows the change.
Full Resolution Transfers is not responsible for packages delayed, lost, returned, or delivered incorrectly because of inaccurate or incomplete information provided by the customer.
Tracking Information
When tracking is available, tracking information will be sent to the email address or telephone number associated with the order.
Tracking information may take time to update after a shipping label is created. The creation of a shipping label does not necessarily mean the carrier has already received or scanned the package.
Customers are responsible for monitoring tracking information and making arrangements to receive their packages.
Delivered Packages
An order is considered delivered when the shipping carrier marks the package as delivered to the address provided by the customer.
If tracking shows that a package was delivered but it cannot be located, customers should:
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Check the delivery location, mailbox, porch, garage, parcel locker, and other secure areas.
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Ask household members, employees, neighbors, or building management whether they accepted the package.
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Allow up to one additional business day, as some carriers may mark packages delivered shortly before completing delivery.
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Contact the shipping carrier to request delivery details or GPS confirmation.
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Contact us at Support@FullResolutionMedia.com if further documentation is required.
Full Resolution Transfers is not responsible for theft, loss, or damage occurring after confirmed delivery.
Lost Packages
A package may be considered lost when the carrier confirms that it cannot be located or when it has exceeded the carrier’s required waiting period for a missing-package investigation.
Customers must contact us promptly if tracking has stopped updating or the package appears lost.
We may assist with submitting a carrier inquiry or claim. Carrier investigations and claim decisions are controlled by the shipping provider and may require additional time or documentation.
Replacement or reimbursement will not be issued while a package is still in transit or before the carrier’s investigation requirements have been completed.
Damaged Packages
Please inspect your order immediately after delivery.
Shipping damage must be reported within 7 calendar days of delivery by contacting Support@FullResolutionMedia.com.
The claim must include:
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The order number.
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A description of the damage.
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Clear photographs of the damaged products.
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Photographs of the outside packaging.
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Photographs of the inside packaging and packing materials.
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A photograph of the shipping label.
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The quantity of products affected.
Customers should keep all damaged products, boxes, envelopes, labels, and packing materials until the claim has been resolved. The shipping carrier may require inspection or additional documentation.
Do not discard damaged products or packaging before receiving instructions.
Missing or Incorrect Items
Missing or incorrect items must be reported within 7 calendar days of delivery.
Please provide:
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The order number.
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A description of what is missing or incorrect.
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Photographs of everything received.
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Photographs of the packaging and shipping label.
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The quantity affected.
Approved claims will be handled according to our Refund and Exchange Policy.
Returned-to-Sender Packages
Packages may be returned to us because of:
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An incorrect or incomplete address.
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An unclaimed package.
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A refused delivery.
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Failed delivery attempts.
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An unavailable recipient.
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Carrier restrictions.
If a package is returned because of customer-provided information or failure to accept delivery, the customer is responsible for any additional shipping charges required to resend the order.
Original shipping charges are not refundable.
If a custom order is returned and the customer does not pay the required reshipping charges, the products will remain nonrefundable because they were produced specifically for that order.
Refused Deliveries
Refusing a delivery does not cancel the order and does not create eligibility for a refund.
Custom-printed DTF and UV DTF products remain subject to our Refund and Exchange Policy even when delivery is refused.
The customer may be responsible for return shipping, carrier fees, storage charges, and reshipping costs resulting from a refused delivery.
Split Shipments
Orders containing multiple products may be shipped in more than one package.
When an order is divided into multiple shipments, each package may have separate tracking information and may arrive on a different date.
Receiving one package does not necessarily mean the entire order has been delivered.
Local Pickup
When local pickup is available and selected at checkout, customers should wait until they receive confirmation that the order is ready before arriving.
Shipping estimates do not apply to pickup orders.
Pickup orders must be collected from the designated location during the available pickup hours. Order confirmation or identification may be required.
International Shipping
Where international shipping is offered, customers are responsible for all customs duties, import taxes, brokerage fees, tariffs, and other charges imposed by the destination country.
These charges are not included in the product or shipping price unless expressly stated during checkout.
Customs processing may cause additional delays. Full Resolution Transfers cannot guarantee international delivery dates and is not responsible for delays caused by customs or government agencies.
International orders refused because of duties, taxes, fees, or customs requirements are not eligible for a refund of custom-printed products or shipping charges.
Order Changes and Cancellations
Shipping changes and cancellations are subject to our Terms of Service and Refund and Exchange Policy.
Because custom orders may enter production shortly after payment, requests to change or cancel an order are not guaranteed.
Once an order has shipped, it cannot be canceled.
Contact Information
Questions about an order, shipment, tracking number, or delivery issue may be directed to:
Full Resolution Transfers
Email: Support@FullResolutionMedia.com
Website: fullresolutiontransfers.com