Refund and Exchange Policy

Because DTF transfers and UV DTF transfers are custom printed specifically for each order, all sales are final. We do not accept returns or issue refunds for custom-printed transfers, except where required by law.

Exchanges for Defective or Incorrect Items

DTF and UV DTF transfers are eligible for replacement or exchange only when:

• The product has a verified printing or manufacturing defect.

• The product received does not match the approved artwork or order details.

• The wrong product, size, quantity, or design was shipped due to an error on our part.

• The order was damaged during shipping.

Customers must contact us within 7 calendar days of delivery. Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the transfers, packaging, and shipping label.

• Photographs showing the full quantity affected.

Approved claims will be replaced with the same design, size, quantity, and specifications originally ordered. Store credit may be offered when a replacement is not possible. Refunds are not provided for custom-printed products unless required by law.

Non-Returnable and Non-Exchangeable Situations

We cannot accept returns, refunds, or exchanges for:

• Incorrect artwork, spelling, sizing, colors, quantities, or specifications submitted or approved by the customer.

• Low-resolution, pixelated, blurry, improperly formatted, or otherwise unsuitable artwork supplied by the customer.

• Color differences caused by computer screens, mobile devices, design software, garment colors, substrate colors, or printing methods.

• Transfers that have already been cut, pressed, applied, altered, washed, or used.

• Application errors, including incorrect temperature, pressure, pressing time, peeling method, surface preparation, or equipment settings.

• Transfers applied to fabrics, garments, cups, glass, plastic, metal, wood, or other surfaces that are not suitable for the product.

• Normal minor variations in color, size, alignment, texture, finish, or placement that may occur during custom production.

• Orders placed using incorrect shipping or contact information provided by the customer.

• Delays caused by shipping carriers after an order has been produced and shipped.

Customers are responsible for reviewing all artwork, spelling, dimensions, colors, quantities, and order details before submitting or approving an order.

Application and Testing

Application instructions and recommended settings are provided as general guidelines. Heat presses, surfaces, garments, coatings, and environmental conditions may vary.

Customers should test one transfer before applying the entire order. We are not responsible for products damaged during application or for garments and items damaged by improper pressing or installation.

Stop using the transfers and contact us immediately if the first test transfer appears defective. Continuing to apply transfers after noticing a possible issue may make the remaining products ineligible for replacement.

Cancellations and Order Changes

Custom orders may only be canceled or changed before production begins. Once artwork preparation, printing, cutting, or production has started, the order cannot be canceled, changed, or refunded.

Production may begin shortly after an order is submitted, so cancellation or change requests are not guaranteed.

Shipping Damage or Missing Packages

Please inspect your order immediately upon delivery. Shipping damage must be reported within 7 calendar days and must include photographs of the products, packaging, and shipping label.

We are not responsible for packages marked as delivered by the carrier, packages delivered to an incorrect address supplied by the customer, or packages lost after confirmed delivery. Carrier claims will be handled according to the carrier’s policies.

How to Request an Exchange

To request an exchange or replacement, contact us with your order number, photographs, and a detailed description of the issue.

Do not return any products without authorization. Unauthorized returns will not be accepted.

Approval of an exchange or replacement is determined after the claim and supporting photographs have been reviewed.